FAQ'S

DO YOU HAVE AN OFFICE WE CAN VISIT?

We provide all our services via email and telephone. You can contact us anytime between 8am to 9pm, 7 days a week. Good communication between the website developer and the client is vital in establishing a professional and effective website, therefore we encourage you to contact us if you have any queries regarding your website.

CAN I USE MY OWN HOSTING?

You can use your own hosting provider. There is an additional $250 fee applied to all our website packages when using your own hosting provider.

WHAT PACKAGES DO YOU OFFER?

We offer 3 Website Packages.

  • $349 for up to 5 pages
  • $499 for up to 12 pages
  • $799 for up to 20 pages

Prices are GST inclusive.

There is an additional $250 fee applied to all our packages when purchased without our hosting plan.

Google Recaptcha, Google Site Submission, Google Analytics, Google Business Page, 4 FREE website updates per year, Website maintenance, Website vulnerabilities, Security Plugin and Site Back up are only applicable when purchased together with one of our hosting plans

WHAT IF I NEED TO ADD CONTENT OR IMAGES TO MY WEBSITE ONCE IT IS ONLINE?

Our hosting plans includes up to 4 changes per year. If you need to add or remove content, we will do it all for you. If you would like to add text and photos yourself, you can edit your files via your own wordpress dashboard. You will receive full administration passwords to your Cpanel and WordPress Dashboard once your invoice has been paid in full. You can follow the tutorials on how to make changes to your website on the NEWS tab.

DO YOU BUILD ECOMMERCE WEBSITES?

Yes we do. Just send us the amount of products you require for your shopping cart and we will send you a quote.

WHERE ARE YOUR SERVERS LOCATED?

Our high performance servers are located in Sydney, Australia and feature 100% SSD storage.

HOW LONG BEFORE MY WEBSITE IS ONLINE?

Time will vary depending on how quickly you provide us with content, images and anything else we need to build your site. Generally, we design a colour scheme based on your existing branding. As a starting point, we ask for a digital file of your logo and we will design a website using a colour scheme which compliments your logo. We encourage our clients to gather all information and pictures to include on their website. Once we receive your content and images, your website will be online within a week.

DO I OWN THE WEBSITE ONCE IT IS COMPLETED?

Yes, of course you do. You own all images and content. You pay us for the development of your website. We hold no copyright or ownership of your website. The files on your hosting account belong to you. You can change your hosting provider at anytime. The first 2 years of webhosting is non-refundable. We do not charge any exit fees after the first 2 years.

WHAT IF I ACCIDENTLY DELETE OR INFECT MY SITE?

Our servers back up your site on a daily bases. For an additional fee, we can restore your website so it’s up and running again.