FAQ'S

FAST CHEAP WEBSITES FAQ

Fast Cheap Websites is located in Melbourne, but we don’t offer a walk-in office. All services are provided via email and telephone. You can contact us any time between 8:00am and 9:00pm, 7 days a week. Good communication between you and your developer is essential for building a professional, effective website, so we always encourage you to get in touch if you have any questions about your site.

We offer three website packages:

  • Starter
  • Growth
  • Ultimate

The prices for these packages are for the website build only. They do not include hosting or Premium Services.

Premium Services are an optional extra.

Our Premium Services are an add-on bundle (only available with our hosting plans and website packages) where you pay just $350 (Valued at $720) for the first year and receive all of the following:

Google Services

  • Google Business Page setup
  • Website linked to Google Maps 
  • Google Webmaster Tools (Search Console) setup 
  • Google Analytics Account setup 
  • Google Analytics WordPress Dashboard setup

4 Updates Per Year 

  • Each update includes:
  • Up to 2 pages edited
  • Maximum of 2 edits per page
  • Maximum of 2 images per page

Complex changes will incur additional costs and are charged at $50 per half hour.

Onsite SEO Optimisation

  • Page speed plugin installed to help speed up your site
  • SEO Optimised Landing Page 
  • Additional SEO inclusions (see our SEO information for full details)

Emergency Care

  • Website vulnerabilities & monitoring
  • Website maintenance

Please note: Premium Services are ONLY available when bundled with a hosting plan.

After the first year, you can choose to continue with Ongoing Premium Support Services for $100 per year (only $1.90 per week!).

This includes:

  • Website maintenance and security monitoring
  • Regular updates of plugins and themes to help prevent hacking
  • 4 complimentary minor changes per year (valued at $200)
  • Complex changes charged at $50 per half hour (normally $100)

Without Ongoing Premium Support Services:

  • 1 minor change: $50 per change
  • Complex changes: $100 per half hour
  • No security monitoring or plugin/theme updates are provided
  • Website maintenance and security become the website owner’s responsibility

You (the owner) will be responsible for performing your own updates and maintenance if you choose not to continue with Ongoing Premium Support.

Yes, we do build eCommerce websites.

Simply email us the number of products you require for your shopping cart and we’ll send you a quote.

📧 angie@fastcheapwebsites.com.au

Once your website is online, any changes we make for you (such as updating text or images) are charged at $50 per change, unless you’re on our Premium Services plan.

If you purchase our Premium Services, you’ll receive 4 minor changes per year included, so you can request updates without paying each time.

If you’d like to make changes yourself, you can edit your site via your own WordPress dashboard. You’ll receive full administration passwords to both your cPanel and WordPress Dashboard once your invoice has been paid in full.

You can also follow our tutorials to learn how to safely make changes to your website.

Our servers back up your site daily. If your website is accidentally deleted, corrupted, or infected, we can restore it from a backup for an additional fee, so your site can be up and running again. 

The timeframe depends on how quickly you can provide us with your content, images and any other information we need.

Generally:

  1. We design a colour scheme based on your existing branding.
  2. As a starting point, we ask for a digital file of your logo and then design a website using a colour scheme that complements it.
  3. We encourage you to gather all the information and pictures you’d like to include on your website.
  4. Once we have your content and images, your website is usually online within about a week.

Our websites are located in Melbourne, Australia.

Australian hosting helps with:

  • Faster load times for local visitors
  • Better reliability
  • Keeping your data within Australia

Our hosting plans typically include:

  • Fast, Australian-based servers
  • Daily backups of your website
  • Basic security and updates

Full details are on our hosting page, and you’re welcome to ask if you’re unsure which plan suits you.

No. We only build websites on our own hosting platform. To have your website built by Fast Cheap Websites, you’ll need to choose one of our hosting plans and webiste packages. This allows us to:

  • Optimise performance and security
  • Keep backups consistent
  • Provide faster support when something needs fixing

After your first year, you’re free to move your site to another host if you wish, but we don’t manage or support sites hosted elsewhere.

Yes, our hosting includes email accounts under your domain (for example, you@yourbusiness.com.au). If you prefer to use external email (like Google Workspace or Microsoft 365), we can help point your domain to those services.

Yes, absolutely. You own your website, including all images and content.

You pay us for the development of your website; we hold no copyright or ownership over it. The files on your hosting account belong to you, and you can change your hosting provider at any time.

Please note: The first year of web hosting is non-refundable. We do not charge any exit fees after the first year.

A 50% deposit is required to start the project. The remaining balance due before launch/before we hand over full logins. Full details of payment terms and refunds are outlined on your invoice.